Packaging Wholesale
Help & support.
Help for a Packaging Wholesale trade order: where a repeat line is, how dispatch is charged, and how a TradePro application is handled. Nothing here is added beyond the pages this shop already publishes.
Orders and delivery
Returns and faulty goods
Payment and TradePro
Repeat lines and the wholesale catalogue
Packaging Wholesale is the order-desk view of bags, mailers, tape and fill. Search the catalogue, or start from the buying guides when a size is the question.
Your account
Talk to the desk
Common questions
How do I see a trade order after it is placed?
Your orders lists every checkout made on this account. The courier reference is attached when the booking exists. If you are signed out, Leo AI still needs the email that was used on the order before it will show a status. It will not invent one.
What does Packaging Wholesale charge to send a wholesale order?
Weekday orders in before 3pm are aimed at same-day dispatch and next-working-day arrival on the mainland. The mainland service is free above £50 ex VAT and £4.99 plus VAT below that. The carriers are Parcelforce, Yodel, DX Express and DX Freight. Highlands, Northern Ireland, Southern Ireland, the Channel Islands, Isle of Wight, Isle of Man, the Scilly Isles and the other flagged postcodes are quoted, and next-working-day does not apply there. Before 9:30am, by noon, and Saturday are quoted on 0208 386 6960 as well. Bulky lines such as bubble wrap and polystyrene sheets stay on the mainland.
Can a confirmed wholesale line be cancelled?
A stocked, unused item can be discussed for return once you have phoned for authorisation. Follow the returns page for the steps. Non-stocked and bespoke lines cannot be returned, and they cannot be cancelled once the order is confirmed. The outbound delivery charge stays with the order, and return postage is not reimbursed.
A carton quantity arrived short or damaged. What happens?
Report it within 30 days of receipt. Packaging Wholesale arranges collection. A refund, credit or exchange is then processed within one working day, and you are not charged for that collection.
Which payment methods does the trade checkout take?
Card and PayPal run at checkout, with Apple Pay, Google Pay and WeChat Pay alongside them. Phone the desk if the order should be BACS or cheque. TradePro members can also use BACS once the account has been accepted.
Is a TradePro application the same as an account?
No. The form is an application. Trade businesses start at 5% off, and the rate can reach 10% when Wholesale Packaging agrees it. The published minimum is £1,000 a month, after which the account can be downgraded. The products do not change.